Instructors Terms and Conditions
1. Legalities
1.01 You must comply with the DSA (Driving Standards Agency) requirements to apply for registration.
1.02 You must be over 21 and have held a full British or Northern Ireland unrestricted car driving licence.
1.03 You must have held a full licence for 4 out of the last 6 years prior to entering the register after qualifying and be a fit and proper person.
1.04 You must meet the DVLA medical and eyesight requirements.
2. Payment
2.01 A deposit of £150 is payable when booking a place on the Theory (Part one) course. This includes the cost of course books and is non-refundable. The balance will be due on the first day of the course.
2.02 Practical lessons (Driving ability and Instruction Ability) must be paid for in full on the day the lesson is taken.
2.03 Payments can be made by cash, cheque or credit card. Credit card payments incur an administration cost 1.9% per transaction.
2.04 Unpaid cheques made payable to Compass Driver Training Limited will incur a £30 administration fee.
2.05 Prices quoted do not include DSA (Driving Standards Agency) examination fees, licence to instruct or registration fees.
3. Refunds
3.01 Refunds for the Theory course (Part one) will not be given unless Compass Driver Training Limited is unable to supply the service booked.
3.02 Refunds on advance payment for practical lessons (Driving ability or Instructional ability) will be given on all lessons not taken providing the claim for a refund is within a year from initial payment.
4. Tests
4.01 Test fees are not included in the course fee and are payable direct to the DSA on application.
4.02 Tests, although paid for by the candidate are not guaranteed at the end of hours booked. If the standard required has not been reached the candidate will be advised to book, and pay for more training. The trainer may refuse the use of a Compass Driver Training Ltd vehicle for the test at their discretion.
4.03 Compass Driver Training Ltd cannot be held responsible for tests cancelled by the DSA for any reason.
5. Trainee Licence to Instruct
5.01 A Trainee Licence to instruct will be granted by the DSA to applicants who satisfy the requirements. Compass Driver Training Ltd will only sign DSA training records if the training has been conducted by their Trainers in the time constraint imposed by the DSA.
5.02 Trainee?s are responsible for booking their training with the trainers to meet the DSA requirements.
6. Complaints
6.01 Complaints must be made in first place to the trainer concerned. If the matter cannot be resolved with the trainer, you may contact the office by phone during normal office hours or in writing within 21 days of the incident you are complaining about. We will endeavour to resolve the situation within 5days of hearing from you.
7. General
7.01 We will endeavour to make available the same car for your driving lessons and driving test, but retain the right to alter this if the situation so warrants.
7.02 Compass Driver Training retains the right to refuse or terminate lessons should they feel it necessary due to your conduct, if you are perceived to be unfit to drive through ill health or under the influence of drugs (prescribed or illegal) or alcohol.
7.03 Any changes made to a course once booked will incur an administration fee of £30. Changes to test dates will be dependant on the availability of the car and trainer, therefore the availability of both will need to be confirmed before changes are made to avoid cancellations cost being incurred by you. DSA will not refund test fee for tests cancelled without 5 clear working days notice. The school cannot be held responsible for any loss of fee due to test dates being changed without the consent of the trainer.
7.04 48 hours notice must be given if you wish to change or cancel a lesson booked with you trainer. Lessons not cancelled within 48 hours must be paid for.